At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, TV channels and production companies. From live sports and films to music and our own original shows, our purpose is to tell stories, touch lives and expand worlds. We’re now launching our Viaplay streaming service in a wide range of new markets and aiming to become the international streaming challenger. As a Nordic company with a global perspective and clear values, we’re looking for the best talents to join us on our journey.
As Support Analyst you will be responsible for the day-to-day support of the business systems and supporting workflows used in Viaplay Group's TV and streaming operations. You will be responsible for the efficient resolution of issues to minimize impact to users.
You will assist in the testing and implementation of in-house business applications, system interfaces and media workflows. You will be a good multitasker capable of juggling project related activities whilst serving as an escalation point for users and other technology groups.
The journey ahead
In the last year, we have brought Viaplay to Iceland, the Baltics, Poland, the US. This year we have allready launched in the Netherlands and will go live the UK this fall. By the end of 2023, we will be live in 16 countries.
Some of your daily tasks will include - but not be limited to:
- Manage support queues in Jira and vendor systems,
- Work with system owners to gather requirements for enhancements and changes to applications,
- Provide technical and operational subject matter expertise for applications, including acting as system administrator where appropriate.
- Maintain and improve system and support documentation.
- Perform activities related to implementation and rollout for upgrades.
- Collaborate closely with team members, other internal teams, and software vendors to resolve issues and identify improvements.
What we are looking for
To be our next colleague, we believe you are currently working in a similar position. We also think you have a technical background, or a technical qualification or even just a proven aptitude/interest in learning those things.
Ideal candidates also meet the following requirements:
- Excellent customer services and communication skills.
- A passion for solving complex problems and supporting end-users.
- Python scripting
- SQL (ORA or MSSQL)
- Microsoft.Net and Powershell
Bonus requirements that will make you stand out from the rest:
- Experience of working within media, broadcast and/or streaming
What we offer you
We are a company that prioritises people over everything else — from every single employee to every single one of our millions of customers. What unites us all at Viaplay Group is our passion to create meaningful moments and evoke emotions with our content.
The essence of our values is defined by the beat we all have pulsing inside us. Defined by our people. Defined by the boundless passion we all share at Viaplay Group. Defined by how we inspire everyone around us, letting them feel that powerful, energising beat.
Bravery, Equality, Appreciation and Trust are our Viaplay Group values — and together, they form a powerful BEAT.
Hit Play on your career!
If this feels like your kind of challenge, please apply and attach your CV and cover letter.
Viaplay Group AB (publ.) is committed to equality and diversity and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you.
Viaplay Group AB (publ.) is the Nordic region’s leading entertainment provider. We entertain millions of people every day with our streaming services, TV channels and radio stations, and our production companies create content that is experienced around the world. We make life more entertaining by telling stories, touching lives and expanding worlds – from live sports, movies and series to music and original shows. Headquartered in Stockholm, Viaplay Group is listed on Nasdaq Stockholm (‘VPLAY A’ and ‘VPLAY B’).