At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, TV channels and production companies. From live sports and films to music and our own original shows, our purpose is to tell stories, touch lives and expand worlds. We’re now launching our Viaplay streaming service in a wide range of new markets and aiming to become the international entertainment provider.
As a Nordic company with a global perspective and clear values, we’re looking for the best people to join us on our journey.

We are now looking for a Junior Customer Experience Project Manager for a 12-month temporary cover to strengthen our office in Stockholm.

The position

One of the most important goals at Viaplay is to create a world class customer experience that engages our customers and make them stay longer with us. We are working with many ways to improve the overall customer experience covering everything from content discovery and recommendations, personalized communication, rewards, product development, packaging, customer service and much more. Customer insights is almost always the starting point for every initiative.

The Junior Customer Experience Project Manager will work with CX related initiatives that improve loyalty and satisfaction, increase customer lifetime value and reactivation of previous customers. A key part of this role will be to work with Viaplay’s packaging strategy.

The start date for this position is preferably as soon as possible.  

Key responsibilities will include:

• Drive the implementation of pricing and packaging adjustments
• Responsible for different Customer Experience related initiatives from start to finish, within areas such as customer strategy, lifecycle management, loyalty, customer insights, segmentation, and packaging
• Lead or take part in cross functional initiatives together with our functions Commercial, Content, Marketing and Product, Data and Tech
• Do analyses of behavioral, attitudinal and KPI data and develop reports as a base for decision, prioritization, and new initiatives
• Generating customer insights via our survey program
• Stakeholder management

What we are looking for

We are looking for a fast-learning project manager with a combination of qualitative and quantitative analytical skills. You are business minded, result oriented, driven, structured and good at presenting and communicating. Stakeholder management comes natural to you, and you are able to work independently on both a strategic and operational level. You have an ear to the ground and are curious about understanding customer behavior and attitudes and what drives loyalty and engagement. Your qualities as a team player will be appreciated and the same goes for your ability to lead and inspire.

Ideal candidates also meet the following requirements:

• 2+ years of experience from customer experience, business development, marketing or similar
• Strong project management skills
• Experience working with insight projects to map up customer and market behavior
• Strong analytical skills
• Comfortable both with working with data analysis and to drive cross functional initiatives based on acquired insights
• Experience working with surveys
• Experience from digital services
• High proficiency in English
• Bachelor’s degree in Business, Marketing or similar.

Our offering

• We’ve got the basics covered (and then some)! 30 days of paid vacation every year, flexible work arrangements and extra compensation on top of a parental pay lift.

• Your wellbeing matters. We have an attractive pension and insurance scheme with full health care coverage should you need it.

• An innovative environment with Hack Days, not once, but twice a year. This week-long initiative allows you to think outside the box and deliver creative, technical solutions that (more often than not) go on to be implemented, either in our product or our ways of working.

• A genuinely international and diverse group of colleagues to connect with. We’re striving towards a 50:50 gender balance & we’re not far off – plus last time we checked, we have more than 60 different nationalities across our nine offices!

• Entertainment is what we love, and entertainment is what we do. So, access to Viaplay seems only fair for you to get to know the product.

Hit play today

If this feels like your kind of challenge, make sure you apply by attaching your CV here – you may also want to add your LinkedIn profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any questions you may have about this particular position.

Want to learn more about who we are and what we do? Check out our careers page or follow us on Instagram! We’re only ever a few clicks away.