At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, and TV channels. We believe in the power of content not just as a way of telling stories and touching lives, but also expanding worlds.  

We’re looking for the best people to join us on our journey. Right now, we’re searching for a IT Operations Technician in our Copenhagen office – are you ready to hit play on an exciting career change? 

The role 

We are looking for a proactive and experienced IT Operations Technician to join our IT Workplace team. In this role, you will play a key part in ensuring a seamless user experience, supporting secure growth, and fostering digital collaboration across the organization. As an IT Operations Technician, you will provide end-user support and help maintain and enhance our IT services, with a strong focus on both technical expertise and excellent customer service.

The ideal candidate is someone with a solid background in IT, who can communicate technical concepts clearly and simply to users with varying levels of technical knowledge. We value individuals who enjoy problem-solving and have a structured approach to delivering solutions.

Your responsibilities will include:

• Provide comprehensive IT support for hardware, software, and network issues, ensuring timely and efficient resolutions for internal users
• Assist with staff onboarding and offboarding processes, ensuring a smooth transition for all employees
• Troubleshoot, resolve issues, and respond to technical questions related to Microsoft 365 apps
• Install, maintain, and resolve issues for other company-specific software applications
• Perform routine support and maintenance for conference room technologies to ensure seamless operation
• Manage and support phone systems, video conferencing tools, VPNs, and instant messaging platforms, ensuring optimal functionality and quick issue resolution
• Participate in local and company-wide projects, working both independently and as part of a team to improve IT services and user experience

What we’re looking for 

We understand you may feel confident ticking certain boxes more than others and that’s why we always keep an open mind in our recruitment process. But, in order to thrive in this role, we do believe you’ll have at least some experience in the following: 

• Broad IT knowledge and a strong desire to enhance the user experience
• Demonstrates excellent communication and people skills, with a customer-centric approach to service
• Possesses strong analytical and troubleshooting capabilities and can effectively document and communicate solutions
• Expert knowledge of modern Windows operating systems and MacOS, with practical experience in hardware support
• Adept at building rapport with users and managing a diverse workload, while prioritizing tasks efficiently
• Thrives under pressure and collaborate effectively with stakeholders at various levels across the organization

The role is based in our Denmark office, but occasional travel to our Stockholm office will be required. If you are passionate about IT, user support, and creating a positive impact through technology, we would love to hear from you!

What we offer you 

• We’ve got you covered! 25 days + 5 days of paid vacation every year, an attractive pension and insurance scheme, and generous parental leave pay lift. 
• Your wellbeing matters. We provide you with various wellbeing initiatives including wellness allowance. 
• A safe space to grow and up-skill. Our learning culture puts you in the driver’s seat of your own development.
• Entertainment is what we love, and entertainment is what we do. So, unlimited access to Viaplay seems only fair for you to get to know the product – including serier & viewing events, new release movie rentals, linear channels and more. 

Hit play today 

If this feels like your kind of challenge, make sure you apply by attaching your CV here – you may also want to add your LinkedIn profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any questions you may have about this particular position. 

Want to learn more about who we are and what we do? Check out our careers page or follow us on Instagram! We’re only ever a few clicks away.