At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, and TV channels. We believe in the power of content not just as a way of telling stories and touching lives, but also expanding worlds.  

We’re looking for the best people to join us on our journey. Right now, we’re searching for a User Researcher in our Stockholm office – are you ready to hit play on an exciting career change? 

The Role 

In this role, you will be responsible for driving the user-centred design research within the Product Area: Retention. The product area consists of four teams with established missions that contribute to increased customer satisfaction and lifetime. Your responsibilities will include conducting diverse user research initiatives to inform both strategic and tactical product decisions. You will collaborate closely with a Product Analyst to combine quantitative and qualitative data into meaningful and actionable insights.

Some of your responsibilities will include:

• Plan and conduct user experience research throughout the design process, from generative to evaluative studies
• Analyze and synthesize research results to generate insights that influence the development of our products and services
• Communicate customer insights to teams and stakeholders through the best suitable format, such as personas, customer journeys, workshops, and reports
• Inspire and coach cross-functional teams in conducting their own research
• Utilize both data-driven and user-driven insights to drive product decisions
• Facilitate user research across multiple platforms, including iOS, Android, web, and big screens
• Work closely with development teams, Product Managers, Researchers, Product Analysts, and Designers to maximize customer value and enhance research operations

What we’re looking for 

We understand you may feel confident ticking certain boxes more than others and that’s why we always keep an open mind in our recruitment process. But, in order to thrive in this role, we do believe you’ll have at least some experience in the following: 

• You have solid experience working with mixed methods, are passionate about customers’ needs, and have a strong understanding of the product development process and the value of working in a data- and insight-driven manner
• We believe you have a wide toolkit of qualitative research methods that you can decisively apply depending on the problem space at hand
• Previous experience working together with cross-functional product teams and understanding the iterative processes to continuously improve the experience for users
• Experience with leading user research projects for products on multiple platforms, and with a good understanding of best practices and UX guidelines (such as iOS, Android, web, and big screens)
• You are a great communicator who can advocate for users and their needs within the organization. You are self-organized and proactive as a person and don’t mind finding ways to reach your goals
• Has an educational background in psychology, anthropology, sociology, human-computer interaction, or a deep experience in conducting user research in product organizations

What we offer you 

• We’ve got you covered! 30 days of paid vacation every year, an attractive pension and insurance scheme, and generous parental leave pay lift. 
• Your wellbeing matters. We provide you with various wellbeing initiatives including wellness allowance. 
• A safe space to grow and up-skill. Our learning culture puts you in the driver’s seat of your own development.
• An innovative environment with Hack Days once a year. This week-long initiative allows you to think outside the box and deliver creative, technical solutions that (more often than not) go on to be implemented, either in our product or our ways of working. 
• Entertainment is what we love, and entertainment is what we do. So, unlimited access to Viaplay seems only fair for you to get to know the product – including serier & viewing events, new release movie rentals, linear channels and more. 

Hit play today 

If this feels like your kind of challenge, make sure you apply by attaching your CV here – you may also want to add your LinkedIn profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any questions you may have about this particular position. 

Want to learn more about who we are and what we do? Check out our careers page or follow us on Instagram! We’re only ever a few clicks away.